Frequently Asked Questions

FAQ

We currently accept PayPal, Wire/ACH and Payoneer (including credit card). Fees for the respective methods will be charged on top

In most cases, yes, as long as you provide a URL, image, or detailed specs, we will be able to source if it is available on the market. If not, there is always an option to develop somewhat replicate the product if it does not break any trademarks or copyright

No, we will not place any orders or dispatch any products unless your balance is positive

Yes, we do offer both services, although they will not be ad ready. Please see examples here https://www.123.com

Yes, we can get your packaging designed and printed with logos and any other bespoke requirements you may have

Yes, be it a simple private/white label logo change, improvement in design/quality of an existing product, or even product an idea you have in your mind designed from scratch, we can help you with it all, from start to finish. Please note, however, developing your own product is very costly and time-consuming within MOQs generally starting from 10k+ depending on the product characteristic and project complexity

Please see here for recent data https://www.123.com

Yes, orders can either be returned to our China-based warehouse, or one of our partner overseas warehouses. Please note, however, we don’t recommend your customers returning to China as it’s costly, slow and also subject to custom and duty charges which will be billed to your account

Our head office and main warehouse is in XinXiang, Zhengzhou. We also have a Shenzhen location (primarily used for freight forwarding) and partner warehouses in the US, UK and CA.

No, we take our customer’s privacy very seriously. Even though most of our clients are high volume brands and it would be difficult to replicate their success, we never disclose such data to anyone and is strictly confidential.

Yes, we only use trackable services unless for any reason you specifically request untracked (not recommended)

Yes, every transaction has a detailed invoice of which you can use to help legitimise your business. Be that providing proof to payment processors, ad accounts, or more

Of course and we highly recommend this route for high volume clients. There are no additional fees for doing so, in fact, you can save a lot of time and money with processing times reduced to within 24 hours

Official business hours are Monday-Saturday 09:00-18:00 Beijing time. We fulfil orders on a regular basis outside these hours except for national Chinese holidays when our couriers do not operate.
We typically respond to all clients during our business hours and sometimes out of hours, although please allow up to 24 hours for a response.

As long as you have inventory, we dispatch within 24 hours and in rare cases, during very peak periods, within 48 hours. If you do not have inventory and are operating on a dropshipping basis, the average sourcing time is 4-5 days from receiving your payment

Yes, once dispatched, tracking numbers will be synced seamlessly. We do not generate or push tracking numbers before we physically dispatch

We can ship to almost every destination in the world, although there are quite a few which we do not recommend sending to as the logistics infrastructure in such countries is very poor. As a result, loss, damage and speed is unfavourable

Sometimes, it depends on quite a few factors. At times we can beat them by $1 or $2, whereas some products we will be much more expensive. We do attempt to beat or even compete with Aliexpress as we offer a much, much higher level of service. If we are able to offer you better pricing than Aliexpress, consider it a bonus

Yes, we also support the following platforms

Yes, as default we inspect 20% of all products before being packed. Items found to have imperfections. be defective, the aesthetic difference (colour, size, style etc) will be returned to the supplier and replacements requested. You will be informed of such occurrences so that you can keep your customers informed We offer additional QC checks at an extra cost for bespoke requirements. Feel free to get in touch for a quote

No, white powders, weapons and weapon accessories, liquids of 100ml+, foods and organisms, flammable/explosive and corrosive materials, counterfeit goods and the other obvious prohibited items cannot be sent out of China legitimately

All of our clients are onboarded via Skype, which is a versatile, powerful but very use friendly platform which allows you to manage and integrate with other platforms via API connections. You can invite any team members you may have to collaborate with the Honest FulPhilment team

Yes, please see here for further info https://docs.google.com/document/d/1JnwZ_cV1BPz29dt4EGZDoA89HHr9f6N_

For sure! We have many clients who transitioned over to us from their manufacturers or wholesalers as they were either not experienced enough to manage fulfilment, or they just couldn’t keep up with the volume

No, we are not a supplier, wholesaler or manufacturer. We mainly cater to experienced, higher volume clients or those who are ready to transition to a brand as a result of a long term, consistent and successful marketing campaign. If you would like to see the products which we have previously sourced or added to our marketplace, please visit https://app.honestfulphilment.com/product/list

We use a multitude of lines, most of which are from the more reliable shipping companies.
Examples are Yunexpress, 4PX, Yanwen, UBI, TNT, DHL, UPS, FedEx etc. We are always adding and testing new lines to help improve customer experience.

Currently (Q3 2021), we have a capacity of 8000 daily orders, although we have yet to send out that many orders in any one day. We always try to have at least double capacity for scalability. As an example, for the month of May, 2021 our average daily order volume was 1524. In comparison, Q4 2021 we are projected to pack around 4k orders a day on average, which is still half our capacity

Yes, we can print any design and almost any size you like to include in your orders with a turnaround as soon as 2 days

We do indeed, which is the main advantage to use a fulfilment company as they can source and consolidate all items into a single order, saving you money and greatly improving your customer experience. If for any reason you’d like us to send separately, we can do that too.