Frequently asked questions

Yes. Our free Shopify app syncs orders, inventory and tracking automatically. WooCommerce is also supported, and any other platform can upload orders by CSV/Excel.

Yes. Sign up at app.honestfulphilment.com and connect your WooCommerce store with a REST API key; no plugin is needed. Orders import automatically, products can be pushed to your store, and orders are marked completed with tracking once shipped.

The app is free for Shopify and WooCommerce. You pay for products, shipping and fulfilment fees only. There is no subscription and no fixed-term contract.

Sometimes, depending on the product. We do not try to undercut AliExpress; we offer a much higher level of service: consolidated parcels, quality control, branded packaging and faster shipping lines. If we also beat the price, consider it a bonus.

No. We are not a supplier or wholesaler. We source the products you want to sell from vetted factories. Send us a link, photo or specs and we will quote it.

Our head office and main warehouse are in Xinxiang, Henan, China. We also have a Shenzhen location for freight forwarding and partner 3PL warehouses around the world.

Monday to Saturday, 09:00–18:00 Beijing time. Orders are fulfilled outside these hours too, except on Chinese national holidays when couriers do not operate. Please allow up to 24 hours for a reply.

For stocked inventory we dispatch within 24 hours (48 hours at peak). For dropshipping without stock, average sourcing time is 4–5 days after payment.

Yes. Tracking syncs to your store once the parcel is physically dispatched. We never push tracking before dispatch because it skews delivery data.

Over 30 lines from carriers such as YunExpress, 4PX, Yanwen, UBI, DHL, UPS, FedEx and TNT. We keep adding and testing lines. Live prices are in the shipping calculator in the app.

Yes. Multi-item orders are consolidated into a single parcel so your customer receives one delivery. We can also ship items separately on request.

Yes. We only use tracked services unless you specifically request otherwise.

Almost everywhere. A few destinations with poor logistics infrastructure are not recommended because of loss, damage and speed.

Yes. Many brands move their inventory to us from manufacturers or wholesalers and use us purely as a 3PL. Holding inventory costs nothing extra and cuts processing to within 24 hours.

In most cases, yes, as long as you provide a URL, image or detailed specs. If a product does not exist, we can develop it as long as it does not infringe trademarks or copyright.

Powders, weapons and accessories, liquids over 100ml, food and organisms, flammable, explosive or corrosive materials, counterfeit goods and other prohibited items.

Yes. We inspect 20% of all products by default at no extra cost. Defective or mismatched items go back to the supplier for replacement and you are notified. Extra inspection is $7 per hour per person.

Yes. We design and print branded packaging and inserts in almost any size, with turnaround from 2 days. Everything is configured per SKU in the app.

Yes. Photos and videos are shot in-house, typically within 4 days of receiving the product.

No. We never share client data or sales information with anyone.

PayPal, wire transfer/ACH and credit card. Processor fees are added at cost.

No. Orders are processed and dispatched only while your wallet balance is positive.

Yes. Every transaction has a detailed invoice you can use for payment processors, ad accounts or accounting.

Yes. Returns can go to our China warehouse or a partner warehouse overseas. We do not recommend returning to China because it is slow and subject to duties, which are billed to your account.