Do you pack all different products in a single package so my customer receives 1 parcel?
We do indeed, which is the main advantage of using a fulfilment company as they can source and consolidate all items into a single order, saving you money and greatly improving your customer experience. If for any reason you’d like us to send it separately, we can do that too.
What shipping lines do you use?
We use a multitude of lines, most of which are from the more reliable shipping companies. Examples are Yunexpress, 4PX, Yanwen, UBI, TNT, DHL, UPS, FedEx etc. We are always adding and testing new lines to help improve customer experience.
Can I send my own products to your warehouse for you to fulfil as a 3PL provider?
For sure! We have many clients who transitioned over to us from their manufacturers or wholesalers as they were either not experienced enough to manage fulfilment, or they just couldn’t keep up with the volume. View our pricing.
What countries do you ship to?
We can ship to almost every destination in the world, although there are quite a few which we do not recommend sending to as the logistics infrastructure in such countries is very poor. As a result, loss, damage and speed are unfavourable.
Do you push tracking numbers automatically to my store?
Yes, once dispatched, tracking numbers will be synced seamlessly. We do not generate or push tracking numbers before we physically dispatch as this skews data.
What is your processing time?
As long as you have inventory, we dispatch within 24 hours and in rare cases, during very peak periods, within 48 hours. If you do not have inventory and are operating on a dropshipping basis, the average sourcing time is 4-5 days after physically receiving your payment.
Can you hold inventory for faster dispatch and cost-saving?
Of course, we highly recommend this route for high volume sellers. There are no additional fees for doing so, in fact, you can save a lot of time and money with processing times reduced to within 24 hours.
Are all your parcels tracked?
Yes, we only use trackable services unless for any reason you specifically request untracked (although this is not recommended).
What are the shipping times to the most common countries?
For the most recent data, please see our latest shipping times.